![]() ![]() My daughter and I were awoke out of a sound sleep at 6:45 am on a Saturday morning by a neighboring room blaring their music, it sounded like a Chris Stapleton concert going on in our room. The fried rice is disgusting, dry and cold we couldn't eat it. I asked for silverware & she brought me out only a spoon, when I asked her if they also had forks she looked at me oddly and said of course we do to which I replied well can we get one of those please. The service and food at Macau was absolutely awful, I had to ask for everything multiple times, I asked for a side plate and she brought me out a platter, it was almost comical. The front desk was not friendly or accommodating & never notified my when my room was ready and I was waiting for hours. I am a platinum card member & understand the platinum tower being sold out, however I was given the worst room in the hotel with a view of a wall. However this past experience pretty much washed out all of my prior experiences. I frequent this hotel several timei a year & usually have a great experience.
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